We recently purchased a home on a well...this is a first for me. We do have a water softener hooked up, however, it always leaves you feeling slimy..like you just couldn't get the shampoo out of your hair. I have tried MANY professional brand shampoos..clarifying shampoo and conditioners made specifically with hard water in mind..THIS brand is hands down my favorite. I purchased it on a whim and out of sheer desperation..so glad I did. For the first time in months- my hair feels amazing and hallelujah- the smell is sooo good! I HIGHLY recommend this shampoo and conditioner to anyone with hard water issues like myself. If you are on the fence..try it- you will not regret it!